File upload to Knowledge stalls at "Queuing"

[kaori]

When uploading a text file to Knowledge, the file remains in the “Cueing” state for over 10 minutes and does not transition to “Available.”

【Issue Details】

• File format: txt file (UTF-8 encoding)
• File size: Small files around 11KB–15KB
• Symptoms: After upload, the file stays in “Cueing” state for over 10 minutes without completing processing

【Actions Taken】

1. Deleted the file and re-uploaded → No improvement
2. Tried with another small file (11KB) → Same issue persists
3. Re-encoded the file to UTF-8 and tried again → No improvement
4. Refreshed the page → No change

【Additional Information】

• The first file uploaded completed processing within a few seconds and became “Available”
• After that, subsequent files with the same format and encoding got stuck
• Time: [Please insert current time here]

Could you please let me know if there are any system limitations or issues causing this? Also, if there is a solution, I would greatly appreciate your guidance.

Thank you very much.

[kurokobo]

In the cloud version, the sandbox plan, which is free, has a relatively lower execution priority compared to paid plan users.

Due to this, recently there have been occasional delays. For now, the best options seem to be either leaving it for a while or retrying after some time.