We have already developed an intelligent customer service software for a leading domestic home service company and would like to explore whether it can be migrated to Dify—for example, by using Dify’s knowledge base and defining nested multi-turn conversations via Dify workflows.
Does Dify support custom nodes and nested workflows?
Try Workflow Tools.
Publishing Workflows as Tools
You can publish a Workflow in Dify as a tool now. Any AI agent or another workflow can invoke the workflow automatically. This is suitable for scenarios where a workflow needs to be encapsulated as input. For example, wrap a workflow that provides personalized customer service recommendations for an order processing Agent to call when needed; or a workflow that automatically executes data collection, cleaning, analysis, and visualization steps, which can be used as an analysis tool by a marketing Agent.
Workflow Major Update: Iteration, Parameter Extractor and Publish Workflow as a Tool - Dify Blog
Workflow Tools
Publish complex workflows as reusable tools. This creates modular building blocks that can be shared across different applications, promoting code reuse and simplifying maintenance.